Use of This Website

The information on this site is provided to you free of charge for personal, non-commercial use only, and subject to the following terms and conditions. By using this site you signify your agreement to the terms and conditions, and agree to our Privacy Policy.

Copyright

The contents of this website, including the website design, and all other materials on the site, including text, data and code, are copyright of Passportia Limited. You are permitted to download or copy extracts of the content for non-commercial use only.

Privacy Policy

By continuing to use this website, you acknowledge that you have read and understood the terms of our Privacy Policy and that you agree with it.

Governing Law

Your use of this website will be governed by and construed in accordance with the laws of England and Wales, and any dispute will be referred to the English courts.

Liability

We have taken every care to ensure that the information contained on this site is accurate at the time of publishing. However the site is provided by Passportia Limited without warranty or guarantee, and Passportia will not accept any responsibility for any errors or omissions in the information or for any losses or consequential losses incurred by anyone as a result of reliance on information on this site.
To the fullest extent permissible by law, you agree that Passportia Limited will not be liable to you or any third party for any loss or damage, including (but not limited to) loss of revenue, profit, savings, wasted expenditure, loss of privacy or data. Nothing in these terms and conditions excludes our liability to you after we have entered into a client/adviser relationship. Nothing in these terms and conditions excludes liability for death or personal injury.

Third Party Websites

We may provide links to other sites and will try to ensure that such sites are reputable and appropriate. However such links are provided without warranty and we cannot be held responsible for the contents of any external sites to which we link.

Miscellaneous

You may not assign, sub-license or otherwise transfer any rights under the terms and conditions. The invalidity of any of the individual terms shall not affect the validity of other terms, which will remain in force. If you breach any of the terms and conditions, and Passportia Limited does not take action in respect of the breach, Passportia Limited shall remain entitled to act upon the breach at a later date and without prejudice. No natural or legal person who is not a party to these terms and conditions shall acquire a right or remedy under the Contract (Rights of Third Parties) Act 1999 to enforce any term, but this shall not affect the rights or remedies of any person arising apart from that Act.

Paying for Our Services With PayPal

Payment and Cancellation

If you make payment for our services through a PayPal account, and you decide to cancel the services before we begin work, we will refund your payment. Once we begin work on your behalf, we will notify you by sending an email to the address you have provided to us, confirming that we have accepted your payment and begun work on your matter. At this point we will take your payment from PayPal. You should then be able to see the payment in your PayPal account history.

Delivery Policy

Where you have instructed us to provide services (except for a telephone consultation which is covered below) by making payment on PayPal, the services will be delivered when we have sent you a client care letter to the email address you provided to us. The client care letter will confirm important information about your case and advice. Once we have accepted your payment we will provide a client care letter within 5 working days. If 5 days have elapsed from the date on which you made payment and you have not received a client care letter, please contact us as this may be due to a transmission error. If we have not emailed you a client care letter on or before this date (5 days after we took your payment) you will be entitled to a full refund.
Having made payment you may however request more time to collect the relevant documents or information relevant to your claim. In this case we will within 5 working days of payment send you a client care letter containing general advice about your position, and the service will be delivered at this point.
Where you have paid for a telephone consultation using PayPal, the services will have been delivered at the conclusion of the telephone consultation, whereupon we will send you a courtesy email confirming the call to the email address you provided to us.

Prices & Description of Service

The following services are available for purchase through the website with PayPal.

Status Trace (£350) Evaluate if you are a British citizen or other type of UK national and provide a report setting out the relevant facts and law.
Status Letter (£150 after Status Trace) Prepare and submit to the Home Office an application for a status letter.
Telephone Consultation (£30) A telephone meeting with you.  This is a screening process to allow us to identify which application may be most appropriate for you.

Refund timeframe

If we have not provided a client care letter within 5 working days of payment, then we will process your refund within a further 2 working days.
If you purchase a telephone consultation, and the consultation does not take place within 5 working days of the date last agreed, we will process a refund within a further 2 working days.
Refund will be made to your PayPal account (if PayPal was used), or the card used for the payment.

Working Days

A working day is any day except for a Saturday, Sunday, a public holiday in the United Kingdom or from 27th to 31st December inclusive.
© 2013 Passportia Limited. All rights reserved.